Curso Oficial Microsoft

20688: Supporting Windows 8.1

In this course, students learn how to plan and implement the installation, management, and maintenance of Windows 8.1. Course participants develop their knowledge and skills in Windows 8 installation methods, local and remote management using bundled tools, policy and Windows PowerShell, networking, user authentication and access control, endpoint protection, encryption, profiles and settings, file and print resources, Windows Store apps and desktop apps, and mobile device management with Windows Intune.

Detalle del Curso

Module 1: Introduction to Troubleshooting Windows 8.1

This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting process.

 

Lessons

Common Windows 8.1 Troubleshooting Scenarios

Overview of Windows 8.1 Architecture

Overview of Troubleshooting Steps

 

Lab : Troubleshooting Windows 8.1

Developing a Plan of Action

 

After completing this module, students will be able to:

Describe common Windows 8.1 troubleshooting scenarios.

Describe the Windows 8.1 operating system architecture.

Describe the steps of a typical troubleshooting methodology.

 

Module 2: Troubleshooting Computer Startup

This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.

 

Lessons

Overview of the Windows 8.1 Startup Recovery Environment

Optimizing and Troubleshooting Startup Settings

Troubleshooting Operating System Services Issues

Recovering BitLocker-Protected Drives

Lab : Troubleshoot a Startup Failure

Resolving a startup problem (1)

Resolving a Startup Problem (2)

Lab : Troubleshoot a Startup Failure

Recovering a BitLocker Encrypted Drive

Creating New BitLocker Keys

After completing this module, students will be able to:

Describe Windows 8.1 Startup Architecture and recovery tools.

Optimize and troubleshoot startup settings.

Troubleshoot operating system services.

Recover BitLocker-protected drives

 

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.

 

Lessons

Overview of Hardware Troubleshooting

Troubleshooting Physical Failures

Troubleshooting Device Driver Failures

Monitoring Reliability

Configuring the Registry

Lab : Resolving Hardware Device and Device Driver Issues

Resolving Hardware Issues

Configuring Group Policy to Control Device Installation

After completing this module, students will be able to:

Identify basic hardware-related issues.

Determine hardware failure issues.

Determine problems that device drivers cause.

Monitor reliability of Windows 8.1 computers.

Work with the registry.

 

Module 4: Remote Troubleshooting

This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.

 

Lessons

Using Remote Desktop

Using Remote Assistance

Remoting with Windows PowerShell

Lab : Troubleshooting a Remote Computer

Using Remote Desktop

Using Remote Assistance

Using Windows PowerShell Remoting

After completing this module, students will be able to:

Use Remote Desktop.

Use Remote Assistance.

Use Windows.

 

Module 5: Troubleshooting Network Connectivity Issues

This module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

 

Lessons

Determining Network Settings

Troubleshooting Network Connectivity Issues

Lab : Troubleshooting Network Connections

Troubleshooting a Network Problem (1)

Troubleshooting a Network Problem (2)

Troubleshooting a Wireless Network

After completing this module, students will be able to:

Determine the network configuration of client computers.

Troubleshoot network connections.

 

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

 

Lessons

Overview of Group Policy Application

Resolving Client Configuration Failures and GPO Application Issues

Lab : Troubleshooting the Application of GPOs

Resolving Group Policy Application (1)

Resolving Group Policy Object Application (2)

After completing this module, students will be able to:

Review Group Policy application.

Troubleshoot client configuration failures and Group Policy Object (GPO) application issues.

 

Module 7:Troubleshooting User Settings

This module describes how to troubleshoot sign-in issues, user profiles, folder redirection, and USMT.

 

Lessons

Troubleshooting Sign In Issues

Troubleshooting User Profiles

Troubleshooting Folder Redirection

Troubleshooting USMT

Lab : Resolving Sign In Problems

Resolving Sign In Problem (1)

Resolving Sign In Problem (2)

Lab : Resolving Folder Redirection Problems

Resolving Folder Redirection Problem (1)

After completing this module, students will be able to:

Troubleshoot user sign in issues.

Troubleshoot user profile issues.

Troubleshoot Folder Redirection.

Troubleshoot the migration of user settings.

 

Module 8: Troubleshooting Remote Connectivity

This module describes how to troubleshoot issues in VPN connectivity, NAP, and DirectAccess.

 

Lessons

Troubleshooting VPN Connectivity Issues

Troubleshooting NAP Issues

Troubleshooting DirectAccess Issues

Lab : Troubleshooting DHCP NAP Enforcement

Troubleshooting NAP

Lab : Troubleshooting DirectAccess

Configuring DirectAccess

Troubleshooting DirectAccess Client-Side Settings

After completing this module, students will be able to:

Configure and troubleshoot client VPN connections.

Troubleshoot NAP client issues.

Troubleshoot DirectAccess client issues.

 

Module 9: Troubleshooting Resource Access within a Domain

This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.

 

Lessons

Troubleshooting File Access Issues

Troubleshooting File Permissions Issues

Troubleshooting Printer Access Issues

Lab : Troubleshooting Resource Access

Resolving a File Permissions Issue

After completing this module, students will be able to:

Troubleshoot file access issues.

Troubleshoot file permissions issues.

Troubleshoot printer access issues.

 

Module 10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients

This module describes how to configure and troubleshoot Workplace Join, Work Folders, and SkyDrive Access.

 

Lessons

Configuring and Troubleshooting Workplace Join

Configuring and Troubleshooting Work Folders

Configuring and Troubleshooting SkyDrive Access

Lab : Configuring and Troubleshooting Workplace Join

Configuring Workplace Join

Lab : Configuring Work Folders

Configuring Work Folders

After completing this module, students will be able to:

Configure Workplace Join.

Configure work folders.

Configure SkyDrive.

 

Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.

 

Lessons

Troubleshooting Application Installation Issues

Troubleshooting Desktop Apps

Troubleshooting Windows Store Apps

Troubleshooting Internet Explorer

Troubleshooting Client Hyper-V

Lab : Troubleshooting Desktop Apps

Troubleshooting AppLocker Policy Application

Troubleshooting Application Startup

Lab : Troubleshooting Internet Explorer Issues

Resolving an Internet Explorer Issue

After completing this module, students will be able to:

Troubleshoot application installation issues.

Troubleshoot Desktop app operation issues.

Troubleshoot Windows Store Apps.

Troubleshoot Internet Explorer and content access issues.

Troubleshoot Client Hyper-V issues.

 

Module 12: Maintaining Windows 8.1

This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.

 

Lessons

Troubleshoot Windows Activation Issues

Monitoring and Configuring Performance Options in Windows 8.1

Protecting Windows 8.1 from Malware and Viruses

Applying Application and Windows Updates

Lab : Identifying Performance Problems

Troubleshooting a Performance Problem

After completing this module, students will be able to:

Activate Windows 8.1.

Monitor and configure performance of Windows 8.1 computers.

Protecting against viruses and malware

Apply application and Microsoft Windows updates.

Module 13: Recovering Windows 8.1

This modules explains how to restore files and recover a Windows 8.1 system.

 

Lessons

Restoring Files in Windows 8.1

Recovery Options in Windows 8.1

Lab : Recovering Files

Recovering Files on Windows 8.1

Lab : Recovering a Windows 8.1 Computer (2)

Recovering a Windows 8.1 Computer

After completing this module, students will be able to:

Restoring files.

Recovering a computer.

Pre-requisitos

Before attending this course, students must have:

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)

Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management

Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)

Windows Server 2008 R2 or Windows Server 2012 fundamentals

Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8

Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system

Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

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